Frequently Asked Questions
Everything you need to know about our rare and artisanal teas.
How should I store my loose leaf tea to maintain freshness?
To preserve the delicate oils and aromas, store your tea in a cool, dry place away from direct sunlight and strong odors. We recommend keeping it in our airtight, UV-protected tins.
Where does Rare Tea Company source its products?
We source directly from small, independent tea gardens and sustainable estates across the globe, from the high altitudes of the Himalayas to the ancient forests of Malawi.
What is the standard shipping timeframe for orders?
Orders are typically processed within 24-48 hours. Domestic shipping usually takes 3-5 business days, while international delivery can take 7-14 business days depending on the destination.
Can I return tea if I am not satisfied with the flavor?
Due to food safety regulations, we cannot accept returns on opened tea. However, if there is a quality issue or an error with your order, please contact our support team within 14 days for a resolution.
Are your tea bags compostable?
Yes, our pyramid tea bags are made from cornstarch-based material that is 100% biodegradable and industrially compostable, containing no plastic or glue.
Do you offer wholesale opportunities for cafes and restaurants?
Absolutely. We partner with some of the world's finest chefs and hotels. Please visit our Wholesale page to submit an inquiry and access our professional catalog.