Returns & Exchanges
Due to the perishable nature of our premium loose-leaf teas, we cannot accept returns on opened food products, but we are committed to ensuring you are completely satisfied with your purchase. If your order is damaged or incorrect, please contact our support team within 14 days of receipt for a full replacement or refund.
Contact Support
Email our customer service team with your order number and a brief explanation of the issue regarding your tea or teaware.
Verification
For damaged items, please provide a clear photograph of the packaging and product to help our quality control team investigate the issue.
Return Authorization
Once approved, we will provide you with a return authorization number and the specific shipping address for our warehouse.
Refund Processing
After receiving and inspecting your returned items, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing